Terms of service
Terms of Service
Last updated: November 8, 2026
Welcome to NutroGusto. The terms “we,” “us,” and “our” refer to NutroGusto. These Terms of Service govern your use of our website and the purchase of products from our online store.
By visiting our website or placing an order, you agree to these Terms of Service and our Privacy Policy. These terms do not limit any rights you may have under applicable consumer-protection laws.
Products and availability
We aim to provide accurate product descriptions, prices, images, and availability information. However, product packaging, colours, and appearance may vary slightly from what is shown on your device.
We may update product descriptions, prices, availability, promotions, or discontinue products at any time. We may also limit quantities available for purchase.
Orders and payment
When you place an order, you are making an offer to purchase the products in your cart. Orders are subject to acceptance and product availability.
We may decline, change, or cancel an order where necessary, including due to pricing errors, unavailable inventory, suspected fraud, or incorrect information. If this happens after payment has been collected, we will issue any refund required by applicable law.
You are responsible for providing accurate and current billing, payment, contact, and shipping information. Payment must be received and processed before an order is accepted.
Prices are shown in Canadian dollars unless otherwise stated. Taxes, shipping charges, and any applicable fees will be shown at checkout.
Shipping and delivery
Delivery dates and transit times are estimates only and are not guaranteed. Delays may occur because of shipping carriers, customs processing, weather, or other circumstances outside our reasonable control.
Please review your order and shipping address carefully before submitting it. NutroGusto is not responsible for orders delayed, lost, or misdirected because of an incorrect address provided at checkout.
Returns, exchanges, and refunds
Due to the nature of our food products, all sales are final. NutroGusto does not accept returns, exchanges, or refunds once an order has been placed.
If your order arrives damaged, incorrect, or incomplete, please email us promptly at info@nutrogusto.com. Include your order number and photos of the issue. We will review the matter and work with you toward an appropriate resolution.
Please see our Refund Policy for further details. Nothing in these terms limits rights that cannot be excluded under applicable law.
Acceptable use
You may use our website only for lawful purposes and personal, non-commercial use. You must not:
- Use the website in a way that violates applicable laws or regulations.
- Interfere with the website’s security or operation.
- Attempt to gain unauthorized access to the website or its systems.
- Upload or transmit viruses, malware, spam, or harmful code.
- Copy, reproduce, distribute, or use our content without permission.
Intellectual property
All content on this website, including NutroGusto’s name, logo, product information, text, images, graphics, design, and other materials, is owned by NutroGusto or its licensors and is protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, display, or use this content without our prior written permission.
Third-party services and links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, availability, or practices of those third parties. Your use of third-party services is subject to their own terms and policies.
Our store is powered by Shopify. Purchases made through this store are made directly with NutroGusto, not Shopify.
Privacy
Your use of our website is also governed by our Privacy Policy. Shopify and other service providers may process information needed to operate our store, process payments, fulfill orders, prevent fraud, and provide customer support.
Limitation of liability
To the extent permitted by law, NutroGusto is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited.
Governing law
These Terms of Service are governed by the laws of the Province of Ontario and the applicable laws of Canada.
Changes to these terms
We may update these Terms of Service from time to time. The latest version will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted means you accept the revised terms.
Contact us
For questions about these Terms of Service or an order, email us at info@nutrogusto.com. Our phone number and email address are also available in the footer of our website.